OpenSea customer service migrating from Discord to Metalink to more adequately protect its community

On Tuesday, nonfungible tokens, oregon NFTs, level OpenSea launched a server connected Metalink to springiness verified owners of its collections a nonstop transmission for support, feedback, and updates. In addition, OpenSea said it would nary longer connection lawsuit enactment implicit Discord DMs. Metalink is simply a collaboration app for NFT communities which offers users a spot to presumption their collection's worth and show its associated real-time transaction feed. In addition, channels hosted connected Metalink are token-gated, meaning that impervious of ownership of an NFT oregon societal token is required to entree content.

According to OpenSea, the level is making the power aft fraudsters began impersonating enactment associates connected its Discord page. As 1 crypto enthusiast, @seanbonner writes: 

"[It happens similar this,] People spell to the OpenSea Discord and station their enactment tickets. Meanwhile, attackers show these channels and past interaction radical [via DMs] posing arsenic OpenSea support, equipped with info astir their enactment assertion [to behaviour scams]."

In a missive sent to the Metalink assemblage this morning, Stevey Tromberg, Head of Community astatine OpenSea, stated:

"Our extremity is to make a nonstop transmission for you to interact with OpenSea to get support, connection feedback, person updates, and stock immoderate different accusation that volition assistance america amended service you. We volition person dedicated assemblage enactment unit from OpenSea spending a fewer hours a time successful Metalink. All of whom volition beryllium marked arsenic verified OpenSea unit [throughout the Metalink platform]."

Tromberg explained that the onboarding process would statesman slowly, starting with owners of Cryptopunks, past Bored Apes, past World of Women, and more. "Without connection requests, the quality to spot who owns which NFTs, oregon seamless verification, it's hard to consciousness harmless connected different chat platforms," He concluded.

Blockchain projects person been migrating en wide to societal platforms, specified arsenic Discord, successful the past twelvemonth successful an effort to amended pass with their increasing communities. However, determination has besides been an influx of scammers utilizing blase methods to compromise crypto enthusiasts' funds. In 1 notable instance, Hong Kong NFT task Monkey Kingdom mislaid $1.3M aft hackers archetypal breached Grape, a fashionable bundle for verifying users connected Solana (SOL).

They utilized the exploit to instrumentality implicit an administrative relationship from the Money Kingdom staff, which successful crook posted a phishing nexus successful the Monkey Kingdom Discord's announcement channel. Some users who clicked connected the nexus connected their wallet to a fake website reasoning they were purchasing NFTs for an upcoming drop, but past were drained of their funds.