1 year ago
A planetary user survey from Salesforce shows a increasing distrust toward firms that usage AI, portion an Australian survey recovered astir judge it creates much problems than it solves.
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Consumers are processing a widening “trust gap” with companies utilizing artificial intelligence, with galore airing concerns astir the imaginable unethical usage of the technology, according to a caller Salesforce survey.
On Aug. 28, the lawsuit narration bundle steadfast released survey results from implicit 14,000 consumers and firms successful 25 countries that suggested astir three-quarters of customers are acrophobic astir the unethical usage of AI.
Over 40% of surveyed customers bash not spot companies to usage AI ethically, and astir 70% said it’s much important for companies to beryllium trustworthy arsenic AI tech advances.
One thing’s clear: there’s hazard of an AI spot gap.
As much and much businesses usage AI, it’s connected the brands to gain their customers’ trust.
Check retired much findings from the caller State of the Connected Customer Report: https://t.co/YJhtaHQQZk pic.twitter.com/Roa0BJjFoQ
Salesforce highlighted that respondents person go little unfastened to utilizing AI since past year.
In its 2022 survey, implicit 80% of concern buyers and 65% of consumers were unfastened to utilizing AI to amended experiences — some person dropped respectively to 73% and 51%.
More problems than it solves
Meanwhile, a abstracted survey of astir 1,500 Australians released Aug. 28 by marketplace probe steadfast Roy Morgan recovered astir 60% of those surveyed agreed AI “creates much problems than it solves.”
One successful 5 besides believed the tech would hazard quality extinction by 2043 — echoing fears from AI pundits who signed a missive successful May agreeing that mitigating quality extinction risks from AI should beryllium a planetary priority.
Roy Morgan’s survey was conducted alongside the recently formed lobby radical Campaign for AI Safety. Source: Roy MorganHowever, contempt the 2 caller showing a increasing distrust of AI, different shows a bulk successful the United States haven’t heard of — fto unsocial adjacent utilized — what’s arguably the most widely-known AI chatbot.
Related: OpenAI debuts ChatGPT Enterprise — 4 times the powerfulness of user version
An Aug. 28 Pew Research report of implicit 5,000 Americans recovered that 18% had really utilized OpenAI’s ChatGPT.
Around a 4th wide had heard of the chatbot, and of the ChatGPT-aware cohort, it was mostly those nether 30 years aged who had utilized the bot astatine slightest once, with around 40% having done so.
Men, those nether 30 and those with a postgraduate acquisition were the astir apt to person ever utilized ChatGPT. Source: Pew ResearchAs a planetary statement connected how to modulate AI takes place, radical connected some sides of the U.S. governmental aisle who are alert of ChatGPT are acrophobic astir the authorities not going acold capable successful regulating AI chatbot use, with astir 70% wide favoring much rules.
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